How will I know if work will be done in the right-of-way along my property?
As part of the utility work permitting process, utilities are required to give residents advance notice along with their contact information.
Are companies required to obtain permits from the city for utility work?
Yes. Utilities must receive right-of-way encroachments from the city before beginning work. If the work is performed on private streets or in gated communities, the utility company is responsible for receiving permission from the homeowner or HOA, and a permit from the city is not required.
Can residents view permits granted for utility work?
Can the city prohibit utility work in the right-of-way?
No. The City does not regulate utilities. By state law, we cannot prohibit the access to the public right of way by utility companies or their contractors.
What if I have landscaping or an irrigation system in the right-of-way?
Utility companies will generally work with residents regarding irrigation systems and ornamental landscaping in the right-of-way. The resident should contact the utility company with specific concerns in advance of any work being done. It is not recommended that residents install irrigation or extensive landscaping in the right-of-way.
Can the city enforce property restoration and repairs?
The challenge for the city is that though we have the ability to influence utility provides to follow up on utility restorations (particularly in well-established neighborhoods), State law limits the ability of municipalities to regulate the activities or limit the access of utility providers. The City cannot be more restrictive than the State DOT. See below (OCGA 32-4-92)
“(10) A municipality may grant permits and establish reasonable regulations for the installation, construction, maintenance, renewal, removal, and relocation of pipes, mains, conduits, cables, wires, poles, towers, traffic and other signals, and other equipment, facilities, or appliances of any utility in, on, along, over, or under any part of its municipal street system and of a county road system lying within its municipal limits. However, such regulations shall not be more restrictive with respect to utilities affected thereby than are equivalent regulations promulgated by the department with respect to utilities on the state highway system under authority of Code Section 32-6-174.”
Can the city provide compensation or force the utility company to compensate for damages?
The city is not able to assist residents in compensation for damage done by utility work. That process needs to be handled between the homeowner/HOA and the utility company.
Who do I contact if utility work has created damage on my property?
The resident should contact the utility company regarding property restoration or compensation for damage.
How can I contact the utility company?
Contact information should be included in notices given by the utility company. Below are contact numbers for major utilities in the area: